IAMLILYG Hair Studio - Guest Policy

When booking an appointment at IAMLILYG Hair Studio, you may call us directly during salon hours so we can book you in, alternatively, you have the option to book online. 

If you're unsure on what service you want to book in, please give us a call or book in for a complimentary consultation where we can discuss exactly what you're after and ensure you have been booked in correctly. 

We will require your card details when booking with us. Your card will NOT be charged. By doing this, you are agreeing to our 'No Show' & Cancellation policy. Your information is stored via TimelyPay which is PCI compliant... What does this mean for you? This means your information is 100% safe with us.

Any cancellations or changes made with less than 24 hours notice will result in a 30% fee of your booking charged to the card you have provided. Our stylists will do their best to contact you via phone call if we don't receive a response after your confirmation text is sent out. We reserve the right to cancel any unconfirmed appointments at anytime so please keep your contact details up to date with us. 

We require a minimum of 24hrs notice for all appointment cancellations or changes. If the appointment has been cancelled or rescheduled with less than 24hrs notice your chosen card will be charged with a 30% fee. However, if you have contacted us prior to 24 hours notice, your appointment will be rescheduled to your chosen date or cancelled without the 30% fee. This policy also includes any appointments that are cancelled due to visible illness or the presence of head lice.

We will send you a text reminder to confirm your appointment at least 48hrs prior to your appointment. Please use this as your opportunity to cancel or reschedule, should you need to do so. You may do so by replying to the text or giving us a call.

No shows will be noted and will be required to pay 50% deposit on their next visit.

If you are unwell, please notify us at least 24 hours before your appointment so we can reschedule you. IAMLILYG Hair Studio reserves the right to turn away clients who are visibly unwell to protect our team and other guests.

We take hygiene very seriously. If head lice are present, your appointment will be cancelled immediately and a 30% fee will apply. Services will not be rebooked until the issue is fully resolved.

If lice are discovered after your service has already started, we will stop the appointment at the safest point possible (e.g. rinse off colour) and your appointment will still incur a 30% charge. This is to ensure the health and cleanliness of our space for everyone.

To ensure our stylists run on time, please aim to arrive 5-10 minutes before your appointment time. If you are running late, please let us know via phone call so we can adjust your appointment accordingly. Please be aware, we offer a 15 minute grace period with late arrivals resulting in a cancellation or shortened appointment. If your appointment does need to be cancelled due to late arrival, this will result in a 30% cancellation fee being charged. 

IAMLILYG Hair Studio currently offer payment via EFTPOS, cash, Afterpay & Zippay. Unfortunately at this point in time we do not offer American Express.

To prepare for your up and coming appointment, please arrive with unwashed hair, as well as any inspiration photos you may have that you would like us to discuss re-creating for you.